How Virgin America Onboards New Users (useronboard.com)
6 years ago from iam hein
6 years ago from iam hein
Hi all! I'm the person who made this. If you have any questions or comments about it or beyond, I will be checking this thread and responding to everything.
These are so much fun and soo helpful. Thanks for making these, Samuel.
You are very welcome, Daniel!
This is the most fun I have had all morning. Thanks Samuel!
High five!
Very nice, good example of a heuristic analysis. The only thing I have to disagree with is the window vs aisle seat. Saying window seat is a no-brainer is totally not true, lots of people prefer aisle seats. Although, I'm glad that middle seat wasn't an option, that I think is safe to assume no one (flying alone) would prefer a middle seat.
Tall people unite! Love these btw Sam.
So happy to hear that, Thomas.
That's a very good point, Alex!
How long does it take you to do the tear downs? What is your process for your reviews? Where do you think the best place to educate yourself regarding on boarding is? To me, your site gets me thinking, but where do you turn to?
Each one takes about seven hours, and you can see my whole process here: https://webdesign.tutsplus.com/articles/creating-useronboard-teardowns-my-process-and-tools--cms-23232
As for more material, this may sound convenient but my book is the best of what I know is out there: https://www.useronboard.com/training/
Thanks, I'll take a look at those. Keep up the great work... seriously some of the best work around.
Super happy to hear that, Nate.
I always enjoy your teardowns, they're always fascinating and well made!
Thank you for taking the time to let me know!
Hey Samuel!
Thanks for taking the time to do the whole teardown. I was a part of the team who worked on this and it's always cool to see how other people react to your work. Here's some behind the scenes on our design decisions:
Let me know if you (or anyone else) have more questions, I'll be happy to answer them!
What an awesome response, Joris!
Regarding the seating preference and go-to city sections, I had a feeling that "better service" was the underlying reason for both. However, since how that better service was provided wasn't made clear, I didn't KNOW that that was why it was being requested. You may want to try simply saying "to find you better seats..." and "to make booking quicker..." when requesting that info -- it could make people a lot more motivated to provide it!
This is awesome. I remember having a Twitter exchange with Virgin Support a few years ago about why they didn't offer a native app. They thought their web presence was good enough. I was so frustrated with their site that I just stopped flying Virgin all together. Now a few years later, they finally built an app.
They sure did!
@Hein Thank you for sharing this!
Designer News
Where the design community meets.
Designer News is a large, global community of people working or interested in design and technology.
Have feedback?
Login to Comment
You'll need to log in before you can leave a comment.
LoginRegister Today
New accounts can leave comments immediately, and gain full permissions after one week.
Register now