I'm about to launch a new start up and will have the obligatory 'live chat' widget (annoying little icon floating at the bottom-right of the viewport) on there.
Lately I've seen a buzz around Facebook chat integration as business can now chat with customers from their websites. How do you feel about this replacing the traditional live chat integrations?
I can see benefits to both but yet to see a Facebook integration that 'just works' and gives a potential customer instant access to our sales/support.
Any recommendations for either Facebook or other?