Warning: GetBeagle (Online Proposals) Almost Lost Me a Project
almost 8 years ago from Jon Myers, Designer
Recently, the Beagle peeps came out with online proposals.
I thought the whole PDF thing before was silly. Output was horrible.
When it first came out I labored over a proposal, only to come to the end and realize I was authoring a shitty PDF with poor formatting.
I decided to give them another shot with online proposals.
I really liked the composition interface and wanted an easy way to share online proposals.
So, over the weekend, in comes a very warm lead from a developer whom I often collaborate with as a designer - and I decided to write the proposal in Beagle.
The web version looked great.
I published it.
I quadruple checked the share link.
No I actually must have checked that link 10 times. No joke.
I checked it on my desktop and checked it on my mobile to ensure the link was correct and to ensure the mobile presentation was decent.
I ran into my developer friend last night and he asked me if I sent the proposal and I said, I did.
He asked to have a look at it.
I said sure - and opened the link from my phone.
The proposal I saw was not the one I sent. It was someone else's proposal all together for a Shopify theme design.
I thought that must have been a mistake.
I opened the email that contained the share link and - - - clicked - and the same. Someone else's proposal for a Shopify theme design.
Again, this same proposal that was someone else's. Not the proposal I sent.
I went back to the online interface for Beagle to double check the share link. Same as the one in the email.
I clicked on the link in my email - again.
This time the proposal I sent - my actual proposal reappeared.
Relieved, I thought it was a glich in their system.
This morning I got an email from the prospect saying they had received the wrong proposal. The proposal my prospect saw was for an SEO project.
An entirely different proposal all coming from the exact same share link.
I duplicated the proposal for this prospect inside Beagle, published it and got a new share link.
Sent it back to the prospect and it appears that FINALLY - he did receive the intended proposal.
The error makes me look like a total fucking goof. Makes me look like I'm using some buggy system and compromises trust with a prospect who has never met me in person.
What if the guy totally wrote me off and didn't even give me a chance to resend the link?
Of course, Beagle has ZERO fucking support on their site. At least when I tried to scroll down to that seizure inducing scroll jacked mess of a landing page - that takes forever to scroll through - all I saw was a Twitter handle.
There's a Twitter, there's a blog! There's Facebook!
How am I supposed to explain all this mess on Twitter?
Get Groove or Zendesk for god's sake.
With proposals, you're messing with people's money. There is no room for "beta" or errors. This is money.
You can't fuck shit like this up and you certainly can't be a ghost with no support.
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