20 comments

  • Simon O’SheaSimon O’Shea, over 8 years ago (edited over 8 years ago )

    I agree that Adobe's customer support can at times be horrible, but for those actually wanting a solution to downloading Adobe software prior to Creative Cloud, you can download trials from the following sites (as recommended by Adobe.com staff):

    For the latter two links, make sure to carefully follow the instructions at the bottom of the page.

    3 points
  • Joel LJoel L, over 8 years ago

    I get the frustration, but did Adobe promise you you could download the installer from their site whenever you felt like, for years and years?

    3 points
    • Jason Beaton, over 8 years ago

      The point here is that Adobe does not provide the tools for their employees to keep their customers happy. So you get times where their support rep suggests I illegally download a copy, because there are no other options.

      0 points
    • Jason Beaton, over 8 years ago

      Looking through the user agreement, there is nothing stating "you can't download this software from us after X years" so yes I intend to make sure that my software is not treated like hardware, there should be no "end of life" for software. Of course there will be paid upgrades, but some people just want to use the older software. And it's not about Adobe getting me a download link, it's about Adobe giving their employees the tools to help their customers.

      0 points
  • Tom GurkaTom Gurka, over 8 years ago

    Do you think your statement will effect the amount of work you receive? Some clients might be weary of working with someone who is openly stealing software.

    2 points
    • Jason Beaton, over 8 years ago

      If you take away the sensationalist title, and get to the core of my story, it says, "I don't like how Adobe the company works, and if you're going to give me one option to get your software, I will do what it takes to get it."

      1 point
    • Jason Beaton, over 8 years ago

      So maybe it will, maybe it won't. But I can rest easy knowing that Adobe feels regretful about their customer service, and that I've found an alternative

      1 point
      • Michael AleoMichael Aleo, over 8 years ago

        Adobe doesn't feel anything from your blog post. Their stock is up $20 in the last year. Things are gangbusters over there.

        1 point
        • Jason Beaton, over 8 years ago

          And that is awesome. I want to see Adobe succeed in the best ways possible. My writing was a only to show my discontent from their current support processes, and how frustrating it can be to get great customer support.

          0 points
  • Clark WimberlyClark Wimberly, over 8 years ago

    Here is the live link: http://parkerrr.com/ill-pirating-adobes-products-now/

    It's about 1,000 words longer than it needs to be though.

    2 points
  • Mark Peck, over 8 years ago

    Not something I would publicize.

    Bad customer service experience with major companies is to be expected.

    1 point
    • Jason Beaton, over 8 years ago

      Bad customer experience for a product is definitely expected, but bad customer ratings are also to be expected. Customers will voice their concern with A companies permission, whether or not they get good customer service. What differentiates companies is how they handle those bad customer reviews

      0 points
  • Joe BarberJoe Barber, over 8 years ago

    Page not found?

    1 point
  • Mike DeLeonMike DeLeon, over 8 years ago

    If you make a living using their software, there's no excuse to pirate, bad customer service or not.

    0 points
  • Jason Beaton, over 8 years ago

    Edit: http://parkerrr.com/ill-pirating-adobes-products-now/

    0 points
  • Stephen GraceStephen Grace, over 8 years ago

    Sensationalist title for sure. Trying to conjure up a bit of drama it seems.

    0 points
    • Jason Beaton, over 8 years ago

      Glad you enjoyed it, but don't get me wrong. Although the title is dramaticized, It's to prove a valid point of a horrible customer experience.

      0 points