1) it's taking away jobs that used to be done by humans. Often they're low paying, but most of us as teens held jobs like that at one time or another. It paid for us to go to the movies with our friends, it paid for gas in our cars, it paid for lots of things. It circulated in the economy for the benefit of us all.
2) If I'm now doing that work, where's my employee discount?
3) If I'm now doing that work, where are the reduced prices based on the fact that you have a reduced workforce?
4) it's quite literally a one-way street. The only folks benefiting from this are the companies. I'm now having to do the check-out work myself but I'm not benefiting from it at all. Someone it out of work, I'm doing their job, and not one red cent is 'trickling down' in my or your direction.
I'm guessing that's why.
Hey, thanks for your comment! As one of the writers of this article, we also had these assumptions too as to why people hate self-checkouts.
We spoke to staff within the stores, and to our surprise, the staff actually didn't feel like this at all.
"Users feel that the machines are taking people’s jobs though SPOILER based on our research the staff did not worry about this and wanted to encourage users to use the self-checkout machines as they are quicker."
There are other perks that users like such as no having to interact with staff if they don't want a conversation, and if they want to buy sensitive or personal items.
In regards to doing "work" for the shop, may people feel that saving time is more important than a monetary trade. For example if you spend 5 mins at the self-checkout that works out around 65p/81 cents.
Let us know what you think of the findings in our article!
We spoke to staff within the stores
Interested to see your sample size and demographics
1) That's a ridiculous standard to have. You bring up gas for your car, but where is your compassion for the people who used to, literally, put gas in your car? Automation will happen and it's the only way we move forward.
2) Automation, in theory, should ultimately keep costs low.
3) See #2
4) I enjoy self check out. It's faster. Shorter lines. I don't have to interact with anyone.
Mostly playing devil's advocate here.
good points all around. but from my perspective, the benefits of what you're saying rely on #2 being accurate or true. in my experience, it's not.
Automation will happen. You're absolutely correct. But thus far, it hasn't kept costs down for consumers. It's been a huge benefit for the companies, as their employee costs have dropped, less salaries to pass out etc... but it's not being passed on to consumers. it's sitting in off-shore accounts. it's out of circulation.
now, if those jobs hadn't been erased, those folks would have been paid, taxes would have been collected, people would have circulated the money in the community, spending it here and there, ... that's now being drained out of local communities all over. That machine doesn't pay taxes, doesn't contribute to the community in any way shape or form.
I don't enjoy self checkout. In my experience, at our local grocery store, the line is just as long there, most people fuck it up which makes the line up last longer, and my groceries certainly aren't costing me less. I'm doing the work, but if the benefit is 'shorter lines' then I'm not experiencing it.
I absolutely see your points, 100%, but from where I'm sitting, i don't see any benefit, i don't see any savings, and I don't see anything good coming out of it. companies will see some increase in cost reductions, but that will never be passed on to the consumer.
--- and who says i have no compassion for gas station attendants? lol...quite a few of my friends did that when they were in highschool, and it was a great job to have back then (mid-to-late 80's). I get that those days are gone, and I'm by no means a luddite (I mean, we DO work in software/UI/UX etc here right lol). All I'm saying is that those reasons i stated are why 'everybody hates self-checkouts' which is what the question was.... that's all.
maybe someday the infrastructure will be in place, so that money 'saved' by not paying workers for those jobs, will go towards education for the jobs of tomorrow. Maybe one day, for every automated system, there will be taxes levied to compensate and maybe put into some sort of universal income etc.
I'd like to believe that, as i think that makes sense. but if it ever happens, it'll be a HUGE fight, because corporations aren't known for sharing. funny, eh?...robots don't form unions...
The number one above all answer is that the self-checkout machines are built to assume any unexpected input is attempted theft and people don't like the inconvenience and embarrassment that causes. I would be surprised if most people who have a poor association with self-checkout are primarily concerned about job loss.
The fundamental problem is that self-service checkouts are not user-focused in their reason for existing.
The two reasons for them existing are:
- Businesses want to reduce labor costs
- Manufacturers of these systems make huge money from them being rolled-out
Every single one of the 'benefits to consumers' are simply justifications for their use, not reasons for them to have been invented in the first place.
I'm just waiting for self checkout at the DMV.
Can't buy booze.
From an experience perspective, I don't think there's as big of a difference between self-checkout and traditional checkouts as we think. This is totally anecdotal and speculative, but don't you find that the further someone is from the "human" that is providing the experience the more willing people are to complain? When it's another human standing across from you, you feel sympathy if they're clearly worn out or confused because they're new.
Self-checkout makes that person invisible and their mistakes become inexcusable. Think of how differently people react to an app that doesn't do what they want vs a shitty cup of coffee they bought for the same price. They'll yell and scream in their app store review, but almost no one (well some...) would do that over something so small in person.
Just a thought...