Lock Account After 4 Failed Tries. Good UX or Bad UX?(whoisjuan.substack.com)

1 year ago from Juan J. Ramirez, Another Designer

  • Jordan RomanoffJordan Romanoff, 1 year ago

    The rest of the UX outside of the locking itself comes into play, such as how do you unlock the account once locked

    This is exactly my thought. I've also been confronted with systems that lock but don't tell you when. There should always be a warning that the account is about to lock which could probably be coupled with a prompt to reset your password.

    0 points
    • Jon DarkeJon Darke, 1 year ago

      I had this happen again today actually. I wanted to change my password on ring.com, as somehow the one in my password manager was out of sync. I tried 2 or 3 times first using the incorrect password manager stored credentials, then did a password reset via email, after which I was still locked out. Surely once a password reset has been confirmed the lock should be lifted automatically? Instead I need to wait an undefined period of time before trying again.

      1 point