I've had run-ins with their staff numerous times. Mostly with the same person that, when you report a bug of faulty feature, just dismisses it as user error. Every single time. Even when you can reproduce it on a MacBook Pro, Win 10 Del pre-built and a Win 7 home-built PC.
You mean like this, which was requested 7 years ago: https://feedback.photoshop.com/photoshop_family/topics/arrange_customize_save_as_file_formats_so_popular_formats_are_at_the_top