This behavior is never going to change, it's hardwired into us, as designers we need strategies to be able to introduce large design changes to a large community.
Having done a large redesign of a side project recently I can say it's very stressful. Even if the project is positively received for 80% of the user base that 20% that has issues often is the most emboldened and passionate and will have a huge voice.
This behavior is never going to change, it's hardwired into us, as designers we need strategies to be able to introduce large design changes to a large community.
Having done a large redesign of a side project recently I can say it's very stressful. Even if the project is positively received for 80% of the user base that 20% that has issues often is the most emboldened and passionate and will have a huge voice.