• Todd SielingTodd Sieling, over 5 years ago

    Whew, good question. They come up pretty naturally at different points of the process, all the way through launch and a bit beyond, so you always have to be ready for them. When they do come up, we typically will use potential severity as a means of determining priority. That's a dialogue that sometimes happens internally only, sometimes with the client, sometimes both. At some point you make a call on whether or not you're going to deal with it, and if so, how. But figuring it out always starts from what the impact might be, and potential frequency is further down the list but usually a factor, as well.

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