Send me problems, not wireframes(medium.com)

5 years ago from Ariel Verber, Product Designer

  • Marc Olivier LapierreMarc Olivier Lapierre, 5 years ago

    I get exactly where you're coming from. Wireframes can be great if the client understands that the final product might/will be completely different. But unfortunately it doesn't always happen that way.

    My worst client experience happened a couple years ago and it was exactly this. Some guy wanted us to build an app replicating his incredibly broken wireframes. We spent hours trying to understand what each element was supposed to do.

    We decided to be pro-active and modified his wireframes and brought them into InVision to give him an interactive prototype. The meeting started so badly... the guy was acting like he was Zuckerberg giving us orders. Incredibly disrespectful and kept treating the PM that was with me (a woman) like she was worthless. Just a huge asshole. He wouldn't tell us anything about his business, literally nothing. We were just there to execute orders and make his broken wireframes reality.

    When I handed him the phone, oh my god... It's the only time a client cursed at me. He was so mad. It took me everything not to scream at him to get the fuck out. We ended the meeting shortly after and the week later I learned that our VP canceled the project. I was so happy.

    So yeah, end of the story. Wireframes provided by clients can sometimes be awesome at communicating problems and some possible ways to fix them. But there's always this one...

    1 point