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over 6 years ago from Rizwan Javaid, User Experience Designer
I completely agree with your point, but I think it will depend heavily on how your team and company operates. For instance in my case we've adapted Slack for that instant-messaging urge and Basecamp for the "thread-like" vantage they pointed in Twist. The Slack + Basecamp synergy have proven to solve a lot of communication problems we had in projects.
But something that captured my attention to give Twist the benefit of doubt was that it may fit well between these two needs we have and also that they have: "Guest access for clients or contractors", which may create a more direct channel with clients than the hassle of email discussions on Basecamp.
Slack has single-channel and multi-channel guests, where they can only see channels they are invited to. Not sure about basecamp though, havent used it in a long time.
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At first I was ready to defend Slack, saying it's so engrained in our workflow it wouldn't make sense to even entertain another solution, but the issues they brought up here are very valid.
These are problems I'm sure plenty of us have experienced with Slack (and a hyperactive gif-loving team).
I'm excited to see the competition and at the very least we'll be giving Twist a try in the near future.