• Philip WeberPhilip Weber, over 6 years ago

    I'd be most interested to know how it happened in the first place. Almost every designer I've ever known would be outraged if the company they worked for made a decision like that. It looks like you feel the same way. This decision was likely made without designers being involved.

    4 points
    • Stephen OlmsteadStephen Olmstead, over 6 years ago (edited over 6 years ago )

      Hey sir 100% agree. Plain and simple, this just shouldn't happen. Furthermore I'm not aware of any individual at our org who would endorse such a behavior willingly- its a 'no no' of the highest order that we take deadly serious.

      Total transparency and update: Initial investigation seems to indicate that this may not be occurring when external stakeholder comment for the first time as originally indicated, but rather a bug occurring when those first time users get @mentioned by another user in a comment. Currently the @mention is the top suspected culprit that we believe may be causing the subscribe flag to get accidentally thrown on a limited number of accounts. Thats the primary suspect as of right now. Still investigating to 100% rule out anything else here before I give the deeper dive report and all clear.

      Will continue to post updates here as I have them from the team so that y'all have complete visibility here.

      Again totally not intentional... and totally not excusable. Deeply sorry for this. Humble pie is a dish we're eating today. Thank you truly to the entire community for keeping us accountable and pushing on us here. More to come...


      UPDATE: Please see my topmost post on this. The issue ended up not being the @mentioning culprit as initially surmised, but rather a bug in the way Segment was passing data to our Hubspot system. Lots more details there. Thanks for your patience!

      12 points
    • Sacha GreifSacha Greif, over 6 years ago

      This comment strikes me as a bit condescending, as if "designers" were some kind of morally superior uber-humans.

      Designers make bad decisions all the time. I don't think it projects a very good image of designers as a profession when the first reaction to somebody screwing up is “surely it couldn't have been a designer!”.

      8 points