• Ivan ZhaoIvan Zhao, over 6 years ago (edited over 6 years ago )

    To be honest we don't have a methodology. It's largely just learning via making – listening to what people want, and fitting the things we want around it.

    The current Notion is actually 2+ years in the making. Last year this time the beta version fall apart (poor focus and implementation). We moved to Kyoto for a bit and built the whole thing from scratch.

    Re: Inkling & Habitat. I went to Inkling as my first job out of school. It taught me how to work with others, and bought me time to study the history of the domain – it's always good to make mistakes on other people's money ;-) (Inkling's founder is also Notion's first investor.)

    Re: FS. It has been invaluable especially for customer support (no more sending screenshots back and forth). It's a very powerful tool, we need to be really careful not to abuse it and invade the privacy of our users.

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    • Giovanni HobbinsGiovanni Hobbins, over 6 years ago

      That domain expertise is so crucial. Sometimes I think designers undervalue that part and skip right now the obvious solution.

      Curious, ever tried using FS to find UX problems or track user behavior? Happy to hear it's been valuable for support.

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