• Chris PorterChris Porter, over 7 years ago

    Ahh, got it. So after you present one of these to your client/boss and they still don't care about the user, what would you do then? Do what they say and be sad or start looking for new work?

    0 points
    • M. AppelmanM. Appelman, over 7 years ago

      Ha good follow up question. I guess that all depends how desperate you are for the $?

      1 point
    • Jonathan ShariatJonathan Shariat, over 7 years ago

      Theres plenty of article on the ROI of good UX, examples of successful companies that have good design, the fact that S&p 500 companies that have good design out perform the rest of the index by something like 20% etc etc

      But I have a feeling they wont bite. They are most likely really cramped on budget and time and have bought the lie that rushing functionality will pay off enough to move the product forward and get more money.

      You have 2 choices:

      1. If you care: Listen to their goals, find out how design can fit into their goals. Cover how important design is with some of stats on the ROI of design and user experience. Talk about how UX IS the product. Steve jobs said start with the customer experience and work back from there. Its going to take a lot of tact, so get to know their concerns and address them one by one. Also keep at it, they may just give in due to your tenacity and passion

      2. If you don't care about their success: Fire them. You can end up wasting a lot of time, time you could be doing work that helps you grow as a design (which = money over the course of your life) and cost you happiness. There might be another team out there that could use your passion.

      1 point
      • Chris PorterChris Porter, over 7 years ago

        This is gold. Thank you for your kind advice. I'll definitely take that into consideration. I'm hoping to stick to choice 1 as much as possible.

        1 point